Refund policy

Dưới đây là bản Return and Refund Policy đã được chỉnh sửa và tối ưu hóa hoàn toàn dựa trên thông tin cấu hình thực tế từ store của bạn trong ảnh image_83f1eb.png.

Mình đã thay thế toàn bộ thông tin của mẫu cũ (Gifts Great) bằng thông tin chuẩn của Vibestitch, đồng thời tinh chỉnh một chút câu chữ để tăng độ uy tín (trust rate) khi khách hàng quốc tế đọc vào.

Return and Refund Policy

At Vibestitch, every item is uniquely made to order just for you. Because of our Print-on-Demand business model, we start producing your order specifically for you as soon as it is placed.

To ensure transparency and a great shopping experience, please carefully read our Return and Refund Policy below.

1. Defective, Damaged, or Incorrect Items (Our Fault)

We stand behind the quality of our products. If you receive an item that is defective, damaged during transit, has a printing error, or is the wrong item, we will gladly issue a free replacement or a full refund.

You do not need to return the defective item to us. To resolve the issue quickly, please follow these steps within 30 days of receiving your order:

  1. Contact our support team at support@vibestitch.store.

  2. Include your Order Number in the subject line.

  3. Attach a clear photograph showing the issue (the damaged part, the print error, or the wrong item received).

Once we review the photos and confirm the issue, we will immediately process a replacement or a refund to your original payment method.

2. Lost in Transit

If your package is lost in transit and the tracking has not updated for an extended period, please contact us at support@vibestitch.store. Once we verify with the carrier that the package is lost, we will send a replacement at no extra cost to you.

(Please note: We are not responsible for packages marked as "Delivered" by the carrier but missing from the delivery location).

3. Wrong Size, Buyer’s Remorse, or Change of Mind (Customer's Responsibility)

Because all of our items—including t-shirts, hoodies, sweatshirts, hats, and tumblers—are custom-printed specifically for you when you order, we cannot accept returns or offer refunds for buyer's remorse, changes of mind, or ordering the wrong size/color.

  • Sizing: We provide detailed size charts on every product page. We strongly encourage you to review these charts and measure against your favorite fitting garment before placing an order.

  • Address Errors: We are not responsible for delivery failures due to an incorrect or incomplete shipping address provided at checkout. If an order is returned to our facility due to an incorrect address, the customer will be responsible for any reshipment costs.

4. Exchanges

Due to our made-to-order process, we do not keep inventory and therefore cannot offer standard exchanges. If you need a different size or color, a new order will need to be placed.

5. European Union (EU) Customers

While the EU Directive on Consumer Rights generally grants a 14-day return window, this right of withdrawal does not apply to goods that are made to the consumer's specifications or are clearly personalized (Print-on-Demand items).

Therefore, our policy of no returns for buyer's remorse or wrong sizing applies to all international orders, including those within the EU. We will, of course, still replace or refund any defective or damaged items as stated in Section 1.

6. Refund Processing Time

If a refund is approved due to a defect or damage, we will notify you and automatically refund your original payment method. Please allow up to 10 business days for the refund to process. Keep in mind that your bank or credit card company may require additional time to post the refund to your account.

If more than 15 business days have passed since your refund was approved, please contact us at support@vibestitch.store.

Contact Us

If you have any questions or concerns about your order, we are always here to help!

  • Store Name: Vibestitch

  • Email: support@vibestitch.store

  • Phone: +1 760-994-7510 (Thêm mã vùng +1 cho chuẩn format US)

  • Store Address: 2880 Royal Sage Ct, Reno, Nevada, 89503, United States

  • Business Entity: My Store - entity (505 Wood Crest Way, Pensacola, FL 32506, United States)

  • Website: vibestitch.store